Shipping Policy

This Shipping Policy applies to all orders placed on kosasus.shop. All purchases made on our website are eligible for free shipping, with no additional delivery fees added to your order total.

Order Processing

Once your payment is successfully confirmed, your order will enter the processing stage. Orders are processed within 1 to 3 business days.

Delivery Timeframe

After your package is dispatched from our warehouse, the estimated delivery window is 6 to 12 days for all shipments.

Tracking Your Order

When your package is dispatched, we will send a shipping confirmation email to your registered email address. This email contains your unique tracking number, which you can use to monitor the movement of your package.

Package Condition

Please inspect your package immediately after receiving it. If your package arrives with damage or contains missing items, contact our support email right away and attach clear photos of the outer package and products. Our team will guide you through the next steps to resolve the issue.