Customer Service Policy

kosasus.shop is committed to providing reliable and friendly customer service for every shopper exploring clean beauty products on our e-commerce store.

Support Channels

Email serves as our primary support channel. You can send all your questions to info@kosasus.shop for order tracking, product formula questions, return guidance and troubleshooting for shopping related issues.

Service Scope

Our customer service team can help you verify order status, explain shipping and refund rules, answer questions about clean makeup and skincare products, assist with return initiation and resolve common issues encountered during shopping.

Order Related Issues

For missing packages, damaged goods or product mismatch problems, please contact our support team with your order ID and supporting photos. We will evaluate your case following the rules laid out in our shipping and refund policies.

Feedback

We welcome feedback and suggestions from customers. Your opinions help us optimize our website, expand our clean beauty product selection and continuously improve the overall shopping experience on kosasus.shop.